As Chartered Surveyors we are regulated by our professional body The Royal Institution of Chartered Surveyors (RICS). In the unlikely event that you would wish to make a complaint against our company, or a member of our staff, we have in place a Complaints Handling Procedure (CHP), which meets the regulatory requirements of the RICS.
Our CHP has two stages.
Stage one of the CHP gives us the opportunity to review and consider your complaint in full. We will try to resolve your complaint to your satisfaction, but if you are not happy with our response, you will have the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.
If you have spoken to us about your complaint, please put the details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint. Please send your written complaint to:
Kevin Cruiks BSc FRICSWe will consider your complaint as quickly as possible and will acknowledge receipt of your complaint within 7 days. If we are not able to give you a full response, we will update you within 28 days.
If we are unable to agree on how to resolve your complaint then you have the opportunity to take your complaint to an independent redress provider, as approved by RICS Regulatory Board. You should make such complaint to the following body.
The Property OmbudsmanIf you have any questions relating to our CHP then please contact Kevin Cruiks who will be pleased to assist you.
Ayers & Cruiks
Jan 2018
Book your free valuation with our team
